Privacy Policy

Introduction

Massage Refresh Dallas ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services or visiting our website, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Date of birth and age
• Health information and medical history relevant to massage therapy
• Payment information and billing details
• Appointment preferences and scheduling information
• Communication preferences

Health Information

As a healthcare provider, we collect health information necessary to provide safe and effective massage therapy services, including:

• Medical conditions and symptoms
• Medications and allergies
• Previous injuries or surgeries
• Treatment goals and preferences
• Session notes and progress records

Website Usage Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search terms
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Providing massage therapy services and treatments
• Scheduling and managing appointments
• Communicating with you about services, appointments, and updates
• Processing payments and managing billing
• Maintaining accurate health records for treatment purposes
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Marketing and promotional communications (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Booking and scheduling platforms (e.g., Vagaro)
• Payment processors and financial institutions
• Website hosting and analytics services
• Email and communication services

Legal Requirements

We may disclose your information when required by law, including:

• Compliance with court orders or legal processes
• Reporting requirements for healthcare providers
• Protection of our rights, property, or safety
• Emergency situations involving public health or safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such changes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection and privacy
• Physical security measures for our facilities

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Updates

You may request access to, correction of, or deletion of your personal information. We will respond to your request within a reasonable timeframe.

Marketing Communications

You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

Cookies and Tracking

You can control cookies and tracking technologies through your browser settings. However, disabling certain cookies may affect website functionality.

Data Portability

You may request a copy of your personal information in a portable format.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your health records
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and business operations

Health records are typically retained for a minimum of 7 years as required by healthcare regulations.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Your personal information is processed and stored in the United States. If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date below.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: